Information We Collect

We collect information directly from you when you reach out, sign up for programs, or use our website. The type of data depends on how you interact with us, but we don't gather anything we don't genuinely need.

Personal Information You Provide

• Contact details like your name, email address, phone number, and mailing address when you inquire about programs or services
• Professional background information including work experience, education history, and career goals when you apply to educational programs
• Payment and billing information when you enroll in courses or programs
• Communication preferences and any feedback you share with us
• Information in correspondence when you email us or fill out forms on our website

Technical Information We Automatically Collect

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data showing which pages you visit, how long you stay, and what content interests you
• Referral sources that show how you found our website
• Location data based on your IP address to understand our audience geography

How We Use Your Information

We're not in the business of selling data or bombarding you with irrelevant messages. Everything we collect serves a specific purpose related to providing our services and improving your experience.

We base our data processing on several legal grounds under Canadian law: your consent, contractual necessity when you enroll in programs, legitimate business interests in improving our services, and legal obligations we must fulfill.

Data Storage and Security

Your information is stored on secure servers located in Canada. We use industry-standard encryption for data transmission and storage. Our team receives regular training on data protection, and we limit access to personal information based on job responsibilities.

No system is completely bulletproof, but we take reasonable precautions to protect your data. If we ever experience a breach that affects your personal information, we'll notify you and relevant authorities as required by Canadian law.

Sharing and Disclosure

We don't sell your personal information. Period. However, we do share data with specific partners who help us operate our business, and only when necessary.

Service Providers We Work With

We partner with carefully selected vendors who process data on our behalf. These include payment processors, email service providers, hosting companies, and analytics platforms. All service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by Canadian law, court order, or government regulation. This includes responding to legal processes, protecting our rights, preventing fraud, or addressing security issues. We'll notify you of such disclosures when legally permitted.

Business Transitions

If fivaloneriq merges with another company or undergoes acquisition, your information may transfer as part of that transaction. We'll notify you beforehand and explain how this affects your privacy rights.

Your Privacy Rights

Canadian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights.

• Access your personal data: Request a copy of the information we hold about you
• Correct inaccuracies: Ask us to update or fix incorrect information
• Delete your data: Request deletion of your personal information, subject to legal retention requirements
• Restrict processing: Limit how we use your data in certain circumstances
• Withdraw consent: Revoke permission for marketing communications or optional data processing
• Data portability: Receive your information in a structured, commonly used format
• Object to processing: Challenge our use of your data for legitimate interests or direct marketing

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by Canadian law. Different types of data have different retention periods.

Retention Periods

• Program enrollment data: Maintained for 7 years after program completion for educational record purposes
• Financial records: Retained for 7 years as required by Canadian tax law
• Marketing communications data: Kept until you unsubscribe or request deletion
• Website analytics: Typically stored for 24 months then anonymized
• Correspondence and inquiries: Generally deleted after 3 years unless ongoing relationship exists

When we no longer need your information, we securely delete or anonymize it. Some data may be retained in backup systems for a limited period before permanent deletion.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to improve functionality and understand how visitors interact with our content. You can control cookies through your browser settings, though some features may not work properly if you disable them.

Types of Cookies We Use

• Essential cookies that enable basic website functionality like navigation and access to secure areas
• Performance cookies that help us understand visitor behavior and improve our website
• Functionality cookies that remember your preferences and personalize your experience
• Analytics cookies that provide aggregate data about website traffic and user engagement

We don't use third-party advertising cookies on our website. Any analytics tools we employ are configured to respect privacy and comply with Canadian regulations.

Children's Privacy

Our services are designed for adults pursuing professional development and venture building opportunities. We don't knowingly collect information from individuals under 18 years of age. If you believe we've inadvertently gathered data from a minor, contact us immediately so we can delete it.

International Data Transfers

While we primarily operate in Canada and store data on Canadian servers, some service providers may process information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your data according to Canadian privacy standards. Any international transfers comply with PIPEDA requirements.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or services. When we make significant changes, we'll notify you via email or prominent website notice at least 30 days before the changes take effect. The "Last Updated" date at the top shows when we last revised this policy.

We encourage you to review this policy periodically. Continued use of our services after changes become effective means you accept the updated terms.